Terms and Conditions for Foreign Currency Exchange Services

The Central Bank of Ireland register records Linhill Limited as an Authorised Bureau de Change, CBI Reference C28291.

These Terms apply to transactions entered into through the LINHILL FX website, platform, email, electronic communications or any other method accepted by LINHILL.

For the purposes of these Terms:

“Authorised Person” means a person authorised by the Customer to provide instructions or enter into Transactions with LINHILL on behalf of the Customer.

“Business Day” means a day on which banks are generally open for business in Ireland, excluding Saturdays, Sundays and public holidays.

“Contract Note” means a confirmation issued by LINHILL recording the details of an agreed Transaction.

“Customer” means any individual, company, partnership, sole trader, body corporate or other legal person using the Services.

“Customer Account” means an account held in the name of the Customer and accepted by LINHILL for the purposes of settlement.

“Exchange Rate” means the foreign exchange rate agreed between LINHILL and the Customer in respect of a Transaction.

“Platform” means the LINHILL FX website, online system, application or other electronic facility through which the Services may be provided.

“Purchase Currency” means the currency delivered by the Customer to LINHILL in connection with a Transaction.

“Sale Currency” means the currency purchased by the Customer from LINHILL.

“Services” means the foreign currency exchange services offered by LINHILL from time to time.

“Settlement Date” means the date by which cleared funds must be received for a Transaction.

“Transaction” means an agreement between the Customer and LINHILL for the purchase or sale of foreign currency.

“Value Date” means the date agreed for settlement or delivery of currency.

1.1 The Customer appoints LINHILL to provide the Services subject to these Terms.

1.2 LINHILL may require the Customer to complete identity verification and other compliance procedures before providing any Services.

LINHILL may conduct checks including:

1.3 LINHILL may refuse, suspend or discontinue Services where reasonably necessary for legal, regulatory, compliance, security, fraud-prevention or commercial reasons.

1.4 Customers must ensure that all information supplied to LINHILL is accurate, complete and current.

The Customer must notify LINHILL as soon as reasonably practicable of any material change to such information.

1.5 The Services comprise foreign currency exchange services within the scope of services offered by LINHILL.

Nothing in these Terms constitutes investment, financial, legal or tax advice.

1.6 The Customer is responsible for determining whether a Transaction is suitable for its own purposes.

Foreign exchange rates may fluctuate and LINHILL does not guarantee that an exchange rate available at one time will remain available at a later time.

1.7 LINHILL reserves the right to introduce, amend, suspend or withdraw any Service where reasonably required for commercial, operational, legal or regulatory reasons.

1.8 Acceptance of these Terms does not oblige the Customer to enter into any Transaction.

2.1 LINHILL DESIGNATED ACTIVITY COMPANY is incorporated in Ireland under CRO Registration No. 277740.

2.2 The Central Bank of Ireland register records Linhill Limited as an Authorised Bureau de Change under CBI Reference C28291.

2.3 Bureau de Change activities in Ireland are regulated under Part V of the Central Bank Act 1997, as amended.

2.4 The authorisation referred to above relates to the provision of foreign currency exchange services within the scope of the relevant authorisation.

Nothing on the LINHILL website or Platform should be interpreted as representing that LINHILL is authorised to provide a separately regulated financial service unless such authorisation is expressly stated and applicable.

3.1 LINHILL is required to comply with applicable Irish anti-money laundering and counter-terrorist financing laws and regulations.

3.2 The Customer agrees to provide such documents, information and explanations as LINHILL may reasonably request.

This may include information regarding:

3.3 LINHILL may delay, reject, suspend or cancel a Transaction where additional verification is required or where LINHILL reasonably considers that processing the Transaction could breach applicable law or regulatory obligations.

3.4 LINHILL may carry out enhanced due diligence in respect of transactions or relationships that present elevated risk.

3.5 Where legally required, LINHILL may make disclosures to competent authorities without informing the Customer.

4.1 Instructions may only be given by the Customer or an Authorised Person.

4.2 The Customer is responsible for ensuring that any Authorised Person has appropriate authority to act.

4.3 The Customer must immediately notify LINHILL if the authority of an Authorised Person is withdrawn.

4.4 The Customer must keep all passwords, authentication credentials and security information confidential.

4.5 The Customer must immediately notify LINHILL if:

4.6 LINHILL may require additional authentication or verification before acting on an instruction.

4.7 LINHILL may decline to act on an instruction where its authenticity, accuracy or legality cannot reasonably be verified.

5.1 The Customer must provide accurate and complete Transaction instructions.

5.2 LINHILL may provide a quotation subject to confirmation before a Transaction is agreed.

Reference exchange rates do not constitute a binding offer.

5.3 A Transaction becomes binding only when LINHILL confirms acceptance of the Transaction.

5.4 LINHILL may issue a Contract Note specifying details including:

5.5 Once a Transaction has been accepted, it may not be cancelled except with LINHILL's agreement.

5.6 LINHILL may refuse any Request before acceptance.

6.1 The Customer must provide cleared funds by the applicable Settlement Date.

6.2 Payments must normally originate from an account held in the Customer's own name unless LINHILL has expressly agreed otherwise.

6.3 LINHILL may refuse payments received from third parties where necessary for anti-money laundering, sanctions, fraud prevention or risk-management purposes.

6.4 LINHILL is not required to release Sale Currency until the required Purchase Currency has been received in cleared funds.

6.5 Applicable rates, charges and settlement details will be communicated to the Customer before or at the time a Transaction is confirmed.

6.6 LINHILL may conduct additional verification prior to releasing funds where:

6.7 Where a Transaction cannot be completed due to incorrect information supplied by the Customer, the Customer may be responsible for reasonable costs incurred as a consequence.

7.1 Exchange rates displayed publicly or on the Platform are reference rates only unless expressly confirmed as executable.

7.2 The final Exchange Rate applicable to a Transaction will be the rate confirmed by LINHILL when the Transaction is accepted.

7.3 LINHILL may apply spreads, commissions or other disclosed charges in connection with the Services.

7.4 Charges applicable to a Transaction will be communicated in accordance with applicable law and regulatory requirements.

8.1 The Customer is responsible for maintaining suitable devices, software and internet connectivity.

8.2 LINHILL will take reasonable technical and organisational measures to maintain the security and availability of its systems.

However, internet-based services cannot be guaranteed to be uninterrupted or completely secure.

8.3 LINHILL may suspend access to the Platform for:

8.4 The Customer must not use the Platform for fraudulent, unlawful or abusive purposes.

8.5 LINHILL may restrict access to the Platform where it suspects unauthorised access, fraud, malware, remote-control activity or other security compromise.

9.1 LINHILL may screen Customers, beneficial owners, Authorised Persons, counterparties and Transactions against applicable sanctions and financial crime databases.

9.2 LINHILL may refuse or suspend a Transaction where:

9.3 The Customer acknowledges that LINHILL may be legally prohibited from explaining certain compliance-related actions.

All intellectual property rights relating to the LINHILL website, Platform, branding, software and documentation remain the property of LINHILL or the relevant rights holder.

No rights are transferred to the Customer other than the limited right to use the Services in accordance with these Terms.

11.1 Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited under applicable law.

11.2 Subject to applicable law, LINHILL will not be responsible for losses resulting from:

11.3 LINHILL does not guarantee future currency rates or market conditions.

11.4 Nothing in these Terms limits any statutory rights which cannot lawfully be excluded.

12.1 The Customer should notify LINHILL promptly upon becoming aware of an error or unauthorised Transaction.

12.2 LINHILL will investigate complaints in accordance with its applicable complaints procedures and regulatory obligations.

12.3 Customers may have rights to refer eligible complaints to an appropriate external dispute resolution body or regulatory authority where applicable.

13.1 Either party may terminate the business relationship subject to any outstanding Transactions and applicable legal obligations.

13.2 LINHILL may immediately suspend or terminate access where:

13.3 Termination does not affect rights and obligations arising from Transactions entered into before termination.

14.1 LINHILL processes personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018.

14.2 Further information regarding the collection and use of personal information is available in LINHILL's Privacy Policy.

14.3 LINHILL may record electronic communications for security, compliance, evidential, training and dispute-resolution purposes where permitted by law.

Each party shall keep confidential information obtained from the other party confidential, except where disclosure is:

Notices may be provided by:

The Customer must maintain accurate contact information.

LINHILL shall not be liable for failure or delay caused by circumstances reasonably beyond its control, including:

LINHILL may amend these Terms from time to time where reasonably necessary due to:

Updated Terms will be made available through the website or Platform.

These Terms shall be governed by and construed in accordance with the laws of Ireland.

Subject to any mandatory statutory rights applicable to the Customer, disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Ireland.

20.1 These Terms constitute the agreement between LINHILL and the Customer in respect of the Services covered by them.

20.2 If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20.3 Failure by LINHILL to exercise a right does not constitute a waiver of that right.

20.4 LINHILL may engage third-party service providers to perform administrative, technological, banking, compliance or other supporting services, subject to applicable law.

20.5 Nothing in these Terms creates a partnership, joint venture, agency or fiduciary relationship between LINHILL and the Customer unless expressly agreed otherwise.

Last updated: 26 March 2025